Pune RTO launches WhatsApp number for passengers against fleecing by private bus operators

Pune: Diwali travellers who feel that they are being fleeced by private bus operators can complain to the RTO at 8275330209 via WhatsApp, officials said.Officials said that they recently had a meeting with the private bus operators and had asked them to go by the set formula and not to fleece or overcharge passengers. “We have asked them to make sure that they stick to the regulations. As per the formula, the bus operators can increase the fares during the festive season by 50% of the fare of an MSRTC bus of the same make and going to the same destination. They should not deviate from the same. Any passenger who thinks that they have been fleeced can WhatsApp their complaint to us with all details, including the ticket copy, and an investigation will be conducted,” an RTO official said.